Terms of Service

1. Acceptance of Terms

Welcome to ClientConnect. These Terms of Service ("Terms") govern your access to and use of the ClientConnect platform, including any associated mobile applications, websites, and services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. Please read these Terms carefully before using the Service.

2. Description of Service

ClientConnect is an automated phone call and SMS system that connects providers (e.g., therapists, salespeople) with clients via scheduled calls. The Service allows users to:

• Schedule automated phone calls and SMS messages. Carriers are not liable for delayed or undelivered messages.
• Integrate with Google, Outlook, and Apple calendars
• Manage client communications
• Access analytics and reporting features

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

3. User Accounts

To use certain features of the Service, you may be required to create an account. You are responsible for:

• Providing accurate and complete information when creating your account
• Maintaining the security and confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to disable any user account at any time if, in our opinion, you have failed to comply with these Terms or if we suspect unauthorized or fraudulent use of your account.

4. User Responsibilities

When using the Service, you agree to:

• Comply with all applicable laws and regulations
• Respect the privacy and rights of others
• Obtain proper consent from clients before scheduling calls or sending SMS messages
• Use the Service in a manner consistent with its intended purpose
• Not use the Service for any illegal, harmful, or abusive purposes
• Not attempt to gain unauthorized access to the Service or its related systems
• Not interfere with or disrupt the integrity or performance of the Service

5. Fees and Payment

We may offer both free and paid subscription plans for the Service. By selecting a paid subscription plan, you agree to pay the applicable fees as described on our website.

Payment terms:

• Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan
• All fees are non-refundable unless otherwise specified
• We may change our fees at any time with notice to you
• You are responsible for all taxes associated with your use of the Service

6. Intellectual Property

The Service and its original content, features, and functionality are owned by ClientConnect and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not:

• Copy, modify, distribute, sell, or lease any part of the Service
• Reverse engineer or attempt to extract the source code of the Service
• Use any automated means to access or collect data from the Service
• Remove any copyright, trademark, or other proprietary notices from the Service

7. Third-Party Services

The Service may integrate with or contain links to third-party services. We rely on Vonage to deliver text messages and phone calls, Stripe to process payments, Twilio SendGrid to deliver transactional email and invoice copies, Google Firebase to deliver push notifications to our mobile apps, Google Calendar, Outlook Calendar, and Apple Calendar for calendar integration, and Intuit QuickBooks for accounting sync when you choose to connect your QuickBooks account. These third-party services are governed by their own terms of service and privacy policies. We are not responsible for the content or practices of these third-party services.

Your use of such third-party services is at your own risk, and you should review the terms and privacy policies of these services before using them.

8. Text Messaging (SMS)

The Service sends and receives text messages about appointments booked through it — booking confirmations, reminders, cancellation notices, replies exchanged between a client and their provider, and prompts for information needed to complete an appointment. The Service is not used to send marketing or promotional text messages.

By providing your phone number and affirmatively agreeing to receive messages — by checking the SMS consent box on a booking page before pressing the "Schedule Appointment" button, or the same box in our mobile apps — you agree to receive automated text messages from ClientConnect. Consent is not a condition of purchase. Message frequency will vary. Message and data rates may apply. Reply HELP for help or STOP to cancel.

Messages sent on behalf of an aviation operator are branded SkyConnect rather than ClientConnect. Both brands are operated by Client Connect LLC, are covered by these Terms and by our Privacy Policy, and are sent from the same messaging number.

• Opting out. Reply STOP to any message to stop receiving them; we also honor UNSUBSCRIBE, END, QUIT, CANCEL, and STOP ALL. We will send one confirmation of the opt-out and then no further messages to that number. The suppression remains in place until you reverse it yourself: it survives account deletion, and booking again — whether you book or a provider books for you — does not resume messages.
• Opting back in. Texting START to the same number (we also honor UNSTOP and RESUME) is the only way to resume messages after opting out. The opt-out confirmation we send states this.
• Reading-contact ("proxy") numbers. When booking an aviation appointment, the person booking may enter a different number as the contact for tachometer/Hobbs meter readings. If you enter someone else's number you confirm you have their permission to do so. The first message that number receives is an opt-in disclaimer identifying the operator and SkyConnect and offering HELP and STOP; replying with the requested reading records that number's consent to the reading messages.
• Getting help. Reply HELP to any message for our support contact details, or email support@clientconnect.tech.
• Frequency and cost. Message frequency will vary with the number of appointments you book and messages you exchange. Message and data rates may apply and are set by your mobile carrier, not by us.
• Delivery. Carriers are not liable for delayed or undelivered messages, and we cannot guarantee that any message will be delivered.
• Your consent stays with us. We do not sell your phone number, and mobile opt-in data and SMS consent are not shared with any third parties or affiliates for marketing purposes. See our Privacy Policy for how phone numbers are used.
• If you are a provider. You are responsible for obtaining your clients' consent before messages are sent to them through the Service and for the content of those messages, and you may not use the Service to send marketing, promotional, or unlawful messages.

9. Limitation of Liability

To the maximum extent permitted by law, ClientConnect and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

In no event shall our total liability to you for all claims exceed the amount you paid to us, if any, for accessing or using the Service during the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

We do not warrant that:

• The Service will function uninterrupted, secure, or available at any particular time or location
• Any errors or defects will be corrected
• The Service is free of viruses or other harmful components
• The results of using the Service will meet your requirements

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you can delete it yourself at any time: in the app, from Settings (business owners) or My Profile (clients); on the web, from your subscription page. Our account deletion page gives the step-by-step instructions and sets out exactly what is erased and what is kept. Deletion is permanent and cannot be undone.

All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

14. Payments to Providers & Recurring (Auto-Renewing) Charges

A provider you are connected with may request payments from you through the Service — either one-time charges or recurring (subscription) charges. Payments are processed by Stripe. For these payments the provider is the merchant of record; ClientConnect acts only as a technology facilitator and is not the seller of the provider's underlying goods or services.

Authorization for recurring charges. When you agree to a recurring charge, you authorize the provider (and Stripe, on the provider's behalf) to automatically charge your selected payment method the stated amount at the stated frequency (e.g. weekly, monthly, or annually):

• Auto-renewal. The subscription continues automatically and your payment method is charged each billing period until you cancel. You may not receive a separate reminder before each renewal except where required by law.
• Stored payment method. Your card or wallet is stored (via Stripe) so it can be charged for future billing periods without re-entry.
• Cancellation. You can cancel a recurring charge at any time from the Billing tab in the app. Cancellation stops future charges; it does not refund amounts already billed, and you remain responsible for any amount already due.
• Refunds. Except where required by law or by the provider's own stated policy, amounts already paid are non-refundable. Refund requests concerning the provider's services are handled by the provider, not ClientConnect.
• Failed payments & authentication. A failed payment may be retried, and you may be asked to authenticate the payment (e.g. 3-D Secure). Continued non-payment may end the subscription.
• Disputes. Disputes about the provider's underlying goods or services are between you and the provider.

By affirmatively agreeing to a recurring charge (for example, by checking the auto-renewal consent box before subscribing), you acknowledge and accept these auto-renewal terms. Certain jurisdictions (such as California and other U.S. states with automatic-renewal laws, and the EU) grant additional disclosure and cancellation rights that apply in addition to the above.

15. Contact Us

If you have questions about these Terms, please contact us at:

Email: support@clientconnect.tech
Address: 1404 Beechwood Ave Nashville, TN 37212