ClientConnect

Privacy Policy

Last Updated: 6/18/2026

1. Introduction

Welcome to ClientConnect ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated call scheduling service.

By using our service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our service.

2. Information We Collect

We collect several types of information from and about users of our service, including:

  • Personal Information: Name, email address, phone number, and other contact details you provide when registering for our service.
  • Calendar Information: When you connect your Google, Outlook, or Apple calendar, we access your calendar data to schedule and manage appointments.
  • Call and SMS Data: Information related to calls and SMS messages sent through our platform, including timestamps, duration, and content.
  • Usage Data: Information about how you use our service, including log data, device information, and analytics.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our service
  • Process and complete transactions
  • Schedule and manage automated calls and SMS messages
  • Integrate with your calendar services
  • Respond to your inquiries and provide customer support
  • Send administrative information, such as updates or changes to our policies
  • Monitor and analyze usage patterns and trends
  • Protect against unauthorized access and ensure the security of our service

4. Sharing of Information

We may share your information with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as Vonage for call and SMS functionality.
  • Calendar Service Providers: Google, Microsoft, or Apple when you connect your calendar to our service.
  • Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Accessing, correcting, or deleting your personal information
  • Withdrawing consent for calendar integration
  • Opting out of marketing communications
  • Requesting a copy of your personal data

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Third-Party Services

Our service integrates with third-party services, including Google Calendar, Outlook Calendar, Apple Calendar, and Vonage. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party services.

8. Mobile App (Android) Privacy

The ClientConnect Android app (Google Play packagecom.clientconnect.provider) is a thin client over the same API powering this website. It collects and uses data identically to the web experience, with two mobile-specific additions:

  • Permissions requested: INTERNET andACCESS_NETWORK_STATE (no user prompt — install-time only) for API connectivity, plus POST_NOTIFICATIONS (Android 13+ only — prompted on first launch) to deliver booking, reminder, and cancellation push notifications. The app does notrequest location, contacts, calendar, camera, microphone, or storage permissions.
  • On-device storage: Your authentication token is persisted in EncryptedSharedPreferences (AES-256-GCM, key bound to the Android Keystore) so you stay signed in across restarts. UI preferences (tutorial state, etc.) are kept in unencrypted preferences. No PII is stored on-device beyond what's needed to render the screens you're viewing.
  • Firebase Cloud Messaging (FCM): When you allow notifications, the app registers a token with Google Firebase to receive push notifications about your bookings. We send the token to our servers so we can dispatch pushes for events affecting your account. The token rotates automatically and is regenerated on reinstall. Push notification content is limited to event metadata (e.g. "New booking from Jane Smith at 2:00 PM") and does not include sensitive client information.
  • Crash reporting (Firebase Crashlytics): Crash stack traces and Android system metadata (device model, OS version, free memory) are sent to Google Firebase to help us fix stability issues. Request/response bodies, screen contents, and other PII are not included.
  • Advertising identifiers: The app does notcollect the Android Advertising ID or any device-stable identifier other than the FCM registration token described above.

Full disclosure of data the Android app collects, its purposes, and the third parties it's shared with is also published in the Google Play Store listing under "Data Safety." That listing is generated from the same source-of-truth document (android-app/docs/PRIVACY_AND_DATA_SAFETY.mdin our repository) so the two stay in lockstep.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

David Garrett McDaniel
Email: garrett@clientconnect.tech
Client Connect LLC
Address: 1404 Beechwood Ave, Nashville, TN 37212